Contact Us

Our primary support channel

Email customer support at service@fairvani.com. You may send an enquiry at any time. We aim to answer within two business days, although a complex product question, a carrier investigation or a period of unusually high message volume may require longer.

For this service target, business days are Monday through Friday, excluding public holidays affecting the support operation. Sending a message outside business days does not create a same-day response commitment. A legal cancellation, withdrawal or privacy-request deadline is not shortened because a response is pending.

Telephone enquiries

Our customer service phone is +86 184 8012 7085. Telephone availability may vary. If we cannot complete your enquiry by phone, send the details by email so the matter can be recorded and reviewed.

We do not accept payment-card credentials or ask you to authorize an unexpected purchase during an unsolicited support call. A genuine support conversation does not require your banking password or one-time login code.

Before-purchase product questions

Tell us the exact product name and what you want to use it with. For a clamp, case, insert or tool, include the measurements that determine compatibility.

• For cart attachments: the tube shape, material, outside diameter and available straight mounting space.
• For an umbrella holder: the handle shape, diameter and available insertion length.
• For footwear or carrying cases: the item’s actual outer dimensions rather than only a shoe-size label.
• For glove inserts or strap wraps: the relevant internal fit, strap width and thickness.
• For cleat tools: the cleat system and the confirmed contact interface; do not rely on a product photo alone.

Existing orders

Provide your order number, the name used for the order and the email address entered at checkout. Explain whether you need a status update, a correction, a cancellation, delivery help or assistance with an item.

If you do not have an order number, provide the approximate purchase date, product name and checkout email. Send only the minimum information needed to identify the transaction. Do not send a full card number as proof of purchase.

Changes and cancellations

If you entered an incorrect address, selected the wrong item or want to cancel, contact us as soon as possible. We will check whether the order can still be changed before dispatch. A message requesting a change is not confirmation that the change has been completed.

If an order has already been dispatched, interception or rerouting may not be available. We will explain the practical options, including a return where applicable. Statutory cancellation or withdrawal rights are handled separately from a discretionary address-change request.

Payment questions

State the approximate transaction date, order number if available, amount, currency and the payment provider shown in your transaction record. If a screenshot is useful, hide card numbers, account balances unrelated to the order and other confidential information.

A pending authorization, completed payment and refund can appear differently in a banking app. We can compare our order record with the information you provide, but your financial institution controls how entries are displayed and when temporary holds are released.

Shipping and tracking assistance

Include the order number, tracking reference if one has been issued, the destination country and the latest tracking event. Tell us whether the parcel has not moved, shows a delivery exception, is marked delivered but cannot be found or appears to be returning to sender.

For an address enquiry, provide the intended correction privately by email rather than posting personal details in a public review. We may need to verify that the request relates to the purchaser before changing delivery information.

Damaged, defective, incorrect or incomplete goods

Describe what arrived and how it differs from the order or expected ordinary operation. Photographs of the item, packaging and shipping label can help. Keep the packaging and included parts while the issue is reviewed where reasonably possible.

If using the item could cause damage or injury, stop using it. Do not force a lock, clamp, tube, cap or tool interface to create evidence. Reasonable photos are helpful, but we do not make a statutory remedy depend on providing a video that is unnecessary or unsafe to produce.

Requesting a voluntary return

Contact us within 30 calendar days after delivery for a change-of-mind return under the Return & Refund Policy. Identify the item, explain the request and describe its current condition. A valid legal withdrawal notice does not need a special form or a particular subject line.

We will provide the relevant return destination and packing instructions. Do not post goods to the business-contact address unless it is specifically identified as the return destination for your order.

Refund enquiries

If a refund has been approved or issued, tell us the order number, date of the refund message and payment method used. We can check the merchant-side record and provide available reference details.

The issuer or payment provider may take additional time to display a credit. If an applicable legal deadline requires earlier action, that deadline governs; a general processing explanation does not extend it.

Privacy and account requests

For a personal-information request, identify the right you wish to exercise, such as access, correction, deletion or an advertising opt-out. Use the subject Privacy Request if convenient, but no specific wording is required.

We may request limited information to verify identity and protect the account. Do not email passwords, identity documents or payment credentials unless a necessary and appropriate secure verification method has been explained.

Information to keep out of an email

Ordinary support emails should contain only the details needed to resolve the issue.

• Do not send full payment-card numbers, security codes or online-banking credentials.
• Do not send one-time authentication codes or your account password.
• Crop unrelated people, addresses and documents out of product photographs.
• Avoid sending identification documents unless a lawful and necessary verification process is being used.
• Keep a copy of the conversation and any return postage receipt for your records.

Keeping a conversation together

Reply within the existing email conversation when possible and add new facts as they become available. Duplicate messages sent through multiple channels can separate important details and do not guarantee faster handling.

If you have not received a reply, check the spam or junk folder and confirm the original email address was entered correctly. A follow-up can include the date of your first message and the same order reference.

Our business-contact address

The company address for Guizhou Huishengmu Technology Co., Ltd., the owner and operator of fairvani™, is: Unit 10, 21st Floor, TA-1 & TA-2 (Building 2), Zhongtian Exhibition City, Changling Road, Changling Subdistrict, Guanshanhu District, Guiyang City, Guizhou Province.

This is business-contact information, not an automatic returns warehouse or an invitation to an in-person retail location. Email is the primary channel for order assistance and for obtaining an order-specific return destination.