Payment & Security

Available payment methods

Payment availability can vary by destination, currency, device, transaction and provider. Select from the methods shown for your checkout session. A logo shown in a footer or product image is not a promise that the same method will be offered for every order.

If a digital wallet, external provider or express checkout is offered, its own account, eligibility and authentication rules also apply. We do not offer payment by an unlisted bank transfer or an unsolicited message requesting funds.

Reviewing the final amount

Before submitting payment, review the item, quantity, any selected option, currency, discounts, shipping charge and taxes shown. The final payable total is the amount presented for authorization, subject to an error being resolved through the applicable order process.

Save the order confirmation and payment-provider receipt. A screenshot of an earlier cart price is not a substitute for reviewing the final checkout total, but it can help us investigate a reported discrepancy.

Currency and issuer fees

Check the currency code rather than relying on a dollar sign alone. The currency associated with the accepted order is recorded in the order details.

If your account currency differs, your financial institution or wallet provider may use its own conversion rate and add fees. An international-transaction fee can also depend on the provider’s rules. Those provider charges are not a store-imposed fee unless specifically disclosed as such.

Authorization and completed payment

An issuer may reserve funds while authorizing a purchase. A reserved amount can appear as pending even before a settled payment is visible. A declined or cancelled attempt may leave a temporary hold until the provider releases it.

We may review payment status before fulfillment. An automated order acknowledgement does not by itself prove settlement or dispatch. If the records seem inconsistent, contact support before submitting the same order again.

Authentication and legitimate checks

A payment provider may request additional authentication, such as approval in its own app or a secure challenge screen. Complete authentication only in the genuine provider flow reached through checkout.

An order may need a reasonable fraud or address review. We will not request your complete card number, card security code, bank password or one-time login code by email. If additional verification is necessary, we will explain the limited information and appropriate process.

Checkout safeguards

The store is hosted on Shopify and uses the payment services made available for the transaction. Sensitive payment credentials should be entered through the relevant checkout or provider interface, not an ordinary support message.

We use reasonable measures to protect the store and order information, but no website or transmission is immune to every risk. A statement about secure checkout does not mean every third-party device, email account or network is secure.

Protecting your account and device

Use a password that you do not reuse elsewhere and protect access to the email account associated with an order. Avoid entering payment details on shared devices or through unexpected messages.

• Check that you are using fairvani.com or the genuine provider screen presented by checkout.
• Keep your device, browser and payment app current.
• Do not share an account password or authentication code with someone claiming to expedite an order.
• Sign out on a shared device and avoid saving payment credentials there.
• Contact the provider promptly if you suspect unauthorized activity.

Declined or unsuccessful attempts

A decline can result from entered details, address checks, limits, available funds, provider restrictions or authentication. The issuer generally has more information about its decision than the merchant receives.

Check the transaction status before trying again. Repeated rapid attempts can create multiple pending entries or additional security checks. If no order confirmation arrived but funds appear reserved, send support the non-sensitive transaction details.

Duplicate and unexpected entries

A pending authorization and a settled charge may look like two entries even when they relate to one payment. Two settled transactions may instead indicate duplicate orders or another issue.

Contact us with the order reference, amounts, currency and dates. We will review the merchant-side records and correct a confirmed duplicate charge. Do not send an uncropped account statement containing unrelated personal transactions.

Discounts and promotional offers

An offer applies only within its disclosed dates, eligible items and other conditions. Enter a valid code before paying and check that the final total reflects it. Unless the offer says otherwise, codes are not automatically combined or applied retrospectively.

A promotion does not cancel mandatory consumer rights. A discounted price does not make a defective or incorrectly described item ineligible for a remedy required by law.

Errors in prices or transaction details

If a material error is identified, we will explain it and handle the order under applicable law. We will not charge a higher amount without your agreement. An unfulfilled order that cannot proceed will be cancelled with the applicable refund.

If your receipt differs from the agreed total, contact support so we can compare the order and provider records. Provider exchange-rate differences should be distinguished from a store billing error.

Refunds, reversals and original payment methods

Eligible refunds are normally initiated to the original payment method. Where that route cannot be used, we will discuss a lawful alternative without asking for insecure credential disclosure. We do not automatically substitute store credit for a cash refund that is due.

A refund initiation, authorization reversal and bank posting are different events. Provider display time can vary. Statutory refund deadlines continue to govern where they apply.

Disputes and suspected unauthorized payments

If you do not recognize a payment, contact your issuer or payment provider promptly and notify us with safe transaction details. You do not need to postpone a provider dispute merely because you have contacted our support.

We may provide relevant order and delivery records to investigate a dispute. A customer cannot receive duplicate recovery for the same amount, but a good-faith enquiry or exercise of a lawful dispute right is not treated as misuse.

What to send for payment assistance

Email service@fairvani.com with the order number if available, checkout email, approximate transaction date, amount, currency and the provider name. A redacted screenshot may help.

Do not include complete card numbers, security codes, passwords or authentication codes. Payment-related personal information is handled as described in the Privacy Policy.