Return & Refund Policy
fairvani™
AFTER-SALES SUPPORT
Return & Refund Policy
A clear return process, with your legal rights preserved.
You may request a voluntary change-of-mind return within 30 calendar days after receiving your order. Different protections can apply to defective, damaged, incorrect or misdescribed goods and to statutory withdrawal rights; those protections are not replaced by the voluntary conditions below.
Last updated: October 19, 2026
Return request
Within 30 calendar days after physical delivery for voluntary returns.
Restocking
No routine restocking fee for an eligible return.
Refund route
Normally the original payment method, subject to the applicable remedy.
The voluntary 30-day return window
For a change-of-mind request, contact service@fairvani.com within 30 calendar days after you or your designated recipient physically receives the item. Identify the order and the item you want to return. Where items arrive separately, the relevant delivery and legal rules determine the period for each request.
This voluntary window does not shorten a mandatory defect-remedy period or a statutory withdrawal right. If tracking and actual receipt differ, tell support rather than assuming the carrier scan alone decides the start date.
Condition for a change-of-mind return
The item should be unused beyond reasonable inspection, clean, complete and suitable for resale. Keep supplied heads, caps, dividers, liners, pens and other listed components together. Original packaging is helpful where reasonably available, but suitable protective replacement packaging can be used.
Ordinary inspection should not become an outdoor practice session or a forced installation. Mud, ink use, stretched fabric, scratched finishes, bent pins, stripped threads or missing parts may affect a voluntary return. These facts do not automatically defeat a valid claim that an item was defective or incorrectly described.
Fit and preference returns
If an item is unsuitable for your equipment or you change your preference, explain the fit issue and describe any installation or use. A clean, complete item within the voluntary conditions can be considered through the normal process.
If the incompatibility results from an inaccurate description or promised fit, it is reviewed as a possible item-information problem rather than automatically treated as customer preference. We do not make every accessory universal or shift responsibility for incorrect store information to the customer.
Reasonable inspection versus extended use
Inspect dimensions, visible parts, closure paths and interfaces without forcing them. A clamp should not be overtightened on an unsuitable tube, a glove insert should not stretch seams and a cleat head should not be driven into an incompatible interface.
Where a legal withdrawal right permits handling to establish the nature and functioning of goods, that standard applies. Any lawful deduction for handling beyond that level must be based on actual diminished value and proper disclosure, not an automatic penalty.
How to start a return
Email the order number, checkout email, product name, reason for the request and a brief condition description. For an item problem, reasonable photographs can help identify the issue. No special subject line is required to communicate an otherwise valid notice.
We will review the request and provide the appropriate return destination, packing information and any relevant postage arrangement. Contacting us first helps prevent a parcel being sent to the wrong place; a valid statutory withdrawal does not depend on obtaining a special authorization code.
Return destination and dispatch
Use the order-specific destination supplied for your return. The published business-contact address is not automatically the return warehouse. Do not assume the sender address on packaging is the correct destination either.
For an approved voluntary return, dispatch the parcel within 14 calendar days after the return instructions are supplied unless another period is agreed. Where statutory withdrawal law sets a period from the withdrawal notice, that legal period applies instead. Keep a postage receipt and available tracking.
Packing the item
Use protective packaging that prevents movement and exposes no sharp parts. Clean and dry a basin or liner, cap a repair fork, secure a tool head and close or retract an accessory according to its instructions. Do not include your own clubs, balls, shoes or other photography props.
Put the order reference inside the parcel without exposing private payment information on the outside. Protective packing is requested to avoid damage, not as a way to deny mandatory rights for a missing decorative box.
Who pays return shipping
For an ordinary change-of-mind return, you are responsible for return postage and suitable packaging unless a specific offer says otherwise. Choose an appropriate service and keep evidence of dispatch.
For a confirmed defective, damaged, incorrect or incomplete order, we arrange or cover reasonable necessary return costs where a return is required and as the law requires. We will explain whether a prepaid method or reimbursement applies. Do not incur an unnecessarily expensive service without discussing the arrangement.
Damaged, defective, incorrect or missing items
Contact support as soon as reasonably possible with the order number and a clear explanation. Retain relevant parts and packaging where practical. A short voluntary reporting preference does not override a longer legal remedy period.
We will assess an appropriate repair, replacement, missing-part supply, price reduction or refund according to the problem and applicable law. If further use could be unsafe, stop using the item. You are not required to perform an unsafe test or an unnecessary repair to support a legitimate claim.
Return review and inspection
We check that the returned item matches the request and assess completeness, condition and the reported issue. We may contact you if the facts differ from the original description or if reasonable further information is needed.
We do not apply a routine restocking fee. Any proposed lawful reduction must be explained with a factual basis. We do not charge a customer for ordinary inspection, an existing defect or a store error merely by labelling the deduction a handling fee.
Refund timing and payment method
We aim to complete a voluntary-return review and initiate an eligible refund within seven business days after receiving the returned item and necessary order information. A shorter mandatory deadline takes priority. Refunds are made without undue delay where the law requires that standard.
Refunds normally use the original payment method. We do not require store credit in place of a monetary refund that is due. Your bank or provider controls how soon the initiated credit appears; that posting stage is distinct from our refund instruction.
Refund amounts and original shipping
The refund is based on the amount actually paid for the relevant item, including the effect of discounts and applicable tax. It is not automatically the item’s pre-discount price.
Original delivery charges are normally not refunded for a voluntary change-of-mind return, unless an offer or the law requires otherwise. Defective goods, non-delivery and statutory withdrawal may require reimbursement of delivery costs. An unshipped order cancelled in full receives the applicable full refund, including charges for its unprovided delivery.
Legal withdrawal rights where applicable
Where an applicable distance-selling law gives you a 14-day withdrawal right, you can give a clear withdrawal notice within the legal period without providing a reason. The statutory return, information and reimbursement rules apply separately from our voluntary 30-day process.
Where those rules require reimbursement within 14 days of notice, we follow that deadline subject only to a lawful right to await the goods or evidence of return. Any required reimbursement of standard outbound delivery and rules on return postage also apply. We do not substitute our voluntary inspection target for a mandatory deadline.
Potential exclusions and special items
A particular product may have a lawful, clearly disclosed restriction, for example where goods are genuinely personalized to a customer’s specification. Such a restriction must be applicable and disclosed before purchase; it does not arise merely because an item is discounted.
We do not apply a blanket hygiene exclusion to every glove, footwear or cleaning accessory. Any statutory exception for sealed goods must meet the legal conditions. No exception removes a remedy for a defect or misdescription where the law requires one.
Exchanges
If you want a different eligible item, ask support about the available process. An exchange depends on stock and the condition or remedy involved. We may arrange an appropriate replacement or process a return and a separate new order.
We do not silently substitute a different product or require an exchange when you are entitled to a refund. Any price difference or additional delivery charge is explained before you agree.
Cancellation before dispatch
Contact support promptly if you want to cancel an order before shipment. We will check the fulfillment stage and explain whether it can be stopped. An address change or cancellation request is not completed merely because a message has been sent.
If we cannot ship within the applicable period and the required delay agreement is not obtained, the unshipped order is cancelled and refunded under the applicable rules. That process is separate from a change-of-mind return after delivery.
Late or missing refund entries
Check the original payment account and the date the refund was initiated. Contact the provider if its normal posting period has passed, and tell us if a merchant reference is needed.
Email service@fairvani.com with the order number and refund communication date. Do not send full card details. If the refund was not properly initiated or an applicable deadline was missed, we will investigate the merchant-side issue rather than referring you indefinitely to the bank.
Mandatory rights and assistance
This policy adds a voluntary return route and does not exclude non-waivable rights relating to conformity, defective goods, cancellation, delivery or other consumer protections. A remedy is assessed under the law applicable to the transaction.
For help, email service@fairvani.com. Keep relevant order records, correspondence and return-dispatch evidence while the matter is being resolved.
Store & Contact Details
- Brand Name
- fairvani™
- Legal Company Name
- Guizhou Huishengmu Technology Co., Ltd.
- Legal Representative
- Yuan Lin
- Business Focus
- Golf Accessories · Practice · Equipment Care · Carrying
- Company Address
- Unit 10, 21st Floor, TA-1 & TA-2 (Building 2), Zhongtian Exhibition City, Changling Road, Changling Subdistrict, Guanshanhu District, Guiyang City, Guizhou Province
- Official Website
- fairvani.com
- Customer Support Email
- service@fairvani.com
- Customer Service Phone
- +86 184 8012 7085
- Ownership and Operation
- Owned and operated by Guizhou Huishengmu Technology Co., Ltd.
For order assistance, include the order number when available. Contact support for the applicable return instructions before posting merchandise. The company address is not automatically the return destination.
fairvani™ · THOUGHTFUL GOLF ESSENTIALS · CUSTOMER INFORMATION