Shipping Policy
fairvani™
DELIVERY INFORMATION
Shipping Policy
From order preparation to delivery—and help when something changes.
This policy explains shipment arrangements for fairvani™ golf accessories, including destination eligibility, order handling, tracking and delivery issues. An estimate or charge disclosed with your order applies to that order; processing and carrier transit are separate stages.
Last updated: October 19, 2026
Destination
Service must be available for the delivery address entered at checkout.
Timing
Use the timeframe disclosed with the offer or order; legal limits still apply.
Support
Send the order number and latest tracking details when asking for help.
Where shipping is available
Shipping is available only where an offered service can accept the destination and parcel. Checkout availability can depend on country, region, postcode, address type and the item ordered. A general market or language selector does not by itself guarantee a delivery service.
If an address cannot be served after an order is received, we will contact you to explain the issue and arrange an appropriate correction or cancellation. We will not impose a higher delivery charge without agreement.
Processing before dispatch
Preparation starts after the order and payment can be verified. It may include allocation, checking the selected item, packing, address review and arranging a carrier. A shipping label can be created before the parcel is handed to the carrier.
Any processing estimate stated in the product offer or order communication should be read separately from transit time. A required order review does not permit indefinite retention of payment without shipment or an appropriate delay/cancellation process.
Shipment and delivery estimates
A timeframe identified as dispatch or processing concerns when the parcel is expected to leave, while transit concerns movement after carrier handover. A delivery estimate is not an appointment unless an expressly offered service says so.
Use the estimate provided for your destination and order. We do not apply another merchant’s timetable or assume every parcel takes the same route. Where no shipment period is stated for an order covered by the U.S. mail/internet order rule, its applicable 30-day shipment requirement governs.
Shipping charges and the payable total
Available delivery charges are disclosed during checkout before payment. They may depend on destination, parcel size, service and order contents. A promotion for shipping applies only under its stated conditions.
Any additional service or charge arising after purchase requires an appropriate explanation and agreement where required. Duties, import charges and a payment provider’s own fees should be distinguished from the store’s shipping charge.
Accurate delivery information
Provide a complete recipient name, street and building information, apartment or unit where needed, city, region, postal code, country and a usable contact method. Check spelling and local formatting before submitting the order.
If a correction is needed, contact support promptly. We will check whether it can be applied before dispatch. A submitted request does not mean the address has been changed, and a carrier may be unable to reroute a parcel already in transit.
Address and access restrictions
Some services cannot deliver to certain post-office boxes, military addresses, parcel lockers, remote locations or restricted premises. Use such an address only when the offered service supports it.
Where a building requires reception arrangements or access information, provide the appropriate details without sharing unrelated security credentials. If the service requires a signature or recipient action, respond to the carrier’s legitimate notification.
Tracking and carrier scans
Where a tracked service is used, the available reference is supplied through the order communication when dispatch arrangements permit. The carrier determines when physical scans are recorded.
A gap between scans is not automatically a loss finding. A label-created status is not proof of carrier handover. If the expected progress or timeframe has passed, contact support with the order number and latest event so we can review the record.
Split shipments
An order may need more than one parcel because of item availability, packaging or handling. Where known, separate dispatch information will identify the relevant portions.
Keep the order list while checking each parcel. If an item is missing without a clear split-shipment explanation, report it rather than assuming another parcel will arrive. A split arrangement does not remove rights concerning an unshipped or missing part of the order.
Delays before shipment
If we cannot meet the applicable shipment time, we will notify you with the information needed to decide whether to wait or cancel. A revised estimate must have a reasonable basis. If no definite revised date can be given, we will say so rather than invent one.
Where agreement to a delay is required, we will obtain it or cancel and refund as the law requires. We do not use silence as blanket agreement to an indefinite wait. A cancelled unshipped order receives the refund required for the unshipped goods and associated charges.
Delays during transit
Weather, customs checks, local disruptions, carrier capacity and access issues can affect movement. We will review an overdue shipment and work with the relevant provider where appropriate.
An explanation of a disruption is not an automatic waiver of the customer’s rights. If the order cannot be delivered within an applicable contractual or legal limit, cancellation or another appropriate remedy will be handled as required.
A parcel marked delivered but not found
Check household members, a safe place, building reception or another location identified in the delivery event. Report the issue to support with the order number, date and relevant delivery details.
We may seek carrier evidence and other reasonable information. A delivered scan alone does not make every claim invalid, and we do not require you to obtain a police report in every case as a precondition to review.
Failed, refused or returned delivery
A parcel can be returned because of an incomplete address, uncollected delivery, unavailable access or another exception. We will review the reason before deciding on redelivery, cancellation or refund.
A reasonable redelivery charge or lawful deduction must be explained and supported by the circumstances. A customer is not automatically responsible for a carrier error or an incorrect shipment. Refusing a parcel does not replace giving a clear withdrawal or cancellation notice where one is required.
Customs, import duties and taxes
Cross-border shipments may be subject to import review or charges. Amounts collected by the store are identified in the order total; government or carrier charges not collected at checkout may be assessed under local rules.
Do not ask us to undervalue goods or misdescribe a parcel. If required delivery-cost information was not properly disclosed, or local law allocates a charge differently, those requirements govern. We do not promise that every order is duty-free.
Damage, incorrect items and shortages
Contact support if the parcel is visibly damaged, an item is incorrect or components are missing. Keep packaging and labels where reasonably possible, and provide a description plus photos that can safely be taken.
Do not continue using a damaged clamp, telescoping rod, tool head or other component if it may be unsafe. We will review a remedy under the Return & Refund Policy and applicable law. An arbitrary short reporting period does not remove mandatory rights.
How delivery costs are treated in a refund
For a voluntary change-of-mind return after delivery, original shipping charges are normally not refunded unless the law or a specific offer requires otherwise. Fault, non-delivery and statutory withdrawal may require a different treatment.
Where the store cancels an unshipped order in full, the applicable refund includes shipping and other charges paid for that unfulfilled order. A partial cancellation is calculated so you are not charged for delivery services that were not provided.
Shipping support
Email service@fairvani.com with the order number, destination country, tracking reference if available and the latest event. Describe whether the issue concerns dispatch, transit, access, damage or a missing delivery.
Keep private address details in the support conversation rather than posting them publicly. The published business-contact address is not automatically a dispatch facility or return warehouse.
Store & Contact Details
- Brand Name
- fairvani™
- Legal Company Name
- Guizhou Huishengmu Technology Co., Ltd.
- Legal Representative
- Yuan Lin
- Business Focus
- Golf Accessories · Practice · Equipment Care · Carrying
- Company Address
- Unit 10, 21st Floor, TA-1 & TA-2 (Building 2), Zhongtian Exhibition City, Changling Road, Changling Subdistrict, Guanshanhu District, Guiyang City, Guizhou Province
- Official Website
- fairvani.com
- Customer Support Email
- service@fairvani.com
- Customer Service Phone
- +86 184 8012 7085
- Ownership and Operation
- Owned and operated by Guizhou Huishengmu Technology Co., Ltd.
For order assistance, include the order number when available. Contact support for the applicable return instructions before posting merchandise. The company address is not automatically the return destination.
fairvani™ · THOUGHTFUL GOLF ESSENTIALS · CUSTOMER INFORMATION